Cancellation Policy for Handmade Suds

At Handmade Suds, we strive to ensure a seamless shopping experience for our customers. Please read our cancellation policy carefully to understand your rights and obligations regarding order cancellations.

1. Cancellation by Customer

• Timeframe for Cancellation: You may cancel your order within 24 hours from the time of placing the order, provided the order has not been processed or shipped.
• How to Cancel: To cancel an order, please contact us immediately via:
  • Email: support@handmadesuds.in
  • Phone/WhatsApp: [Insert Contact Number]
  • Alternatively, you can log into your account on handmadesuds.in and request cancellation through the “My Orders” section (if applicable).
• Eligibility: Only orders in the “Pending” or “Confirmed” status are eligible for cancellation. Once the order is marked as “Processing” or “Shipped,” cancellation may not be possible.
• Refund Process: If the payment was made online, the refund will be processed to the original payment method within 7-10 business days after the cancellation request is approved. For Cash on Delivery (COD) orders, no refund is applicable unless a prepayment was made.

2. Cancellation by Handmade Suds

We reserve the right to cancel an order under the following circumstances:

• Non-Availability of Product: If a product is out of stock or unavailable due to unforeseen circumstances.
• Pricing Errors: In case of technical errors leading to incorrect pricing or discounts.
• Failed Payment Verification: If we are unable to verify the payment or suspect fraudulent activity.
• Delivery Constraints: If delivery to your location is not feasible due to logistical or regulatory restrictions.

In such cases, you will be notified via email or phone, and a full refund will be issued to the original payment method within 7-10 business days.

3. Non-Cancellable Orders

• Customized Products: Orders for personalized or custom-made soaps cannot be cancelled once production has started, as these are crafted specifically for you.
• Shipped Orders: Orders that have already been dispatched for delivery cannot be cancelled. However, you may initiate a return as per our Return Policy.

4. Important Notes

• Refunds for cancelled orders may take additional time to reflect in your account, depending on your bank or payment provider’s processing times.
• Handmade Suds is not responsible for delays in refund processing caused by third-party payment gateways or banks.
• For any queries or assistance with cancellations, please reach out to our customer support team at support@handmadesuds.in.

5. Policy Updates

Handmade Suds reserves the right to modify this cancellation policy at any time. Any changes will be updated on this page, and continued use of our website constitutes acceptance of the revised policy.

Last Updated: June 18, 2025

For further assistance, feel free to contact us at support@handmadesuds.in or [+91-7536858009].